Terms and condition

These terms

These terms and conditions apply to any products provided to you, the customer or Site user (“you”), through the website, telephone, or other electronic means (“the Site”) by Jhoomarattire (“Jhoomarattire,” “we,” or “us”). The order receipt and dispatch emails we send will form the agreement between you and us (“the Agreement”).

We may vary these terms and conditions at any time by posting amended terms and conditions on the Site. The terms and conditions that apply to your purchase will be those applicable at the time of purchase. These terms and conditions apply to your purchases from us through the Site but do not apply to your use of the Site otherwise.

Please see our separate privacy policy page for information about how we collect and use your personal data.

Orders

Please see the Site, which explains how to place an order and allows you to check and amend any errors before submitting it to us. Please take the time to read and check your order on each page of the process. After you place an order, you will receive an email from us acknowledging that we have received it.

However, please note that this does not mean your order has been accepted. We will confirm our acceptance of your order by sending you a dispatch confirmation email stating that the products have been shipped (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation.

If we cannot supply a product—for instance, because it is not in stock, is no longer available, cannot meet your requested delivery date, or due to an error in pricing on our site—we will notify you by email and will not process your order. If you have already paid for the products, we will refund the full amount, including any delivery costs charged, as soon as possible.

Payment and prices

You must authorize payment when placing an order. We may accept payment any time between that moment and your receipt of the order. The prices for the items you order are listed on the Site.

If we accidentally underprice an item, we will not be obligated to supply it at the stated price unless we notify you before accepting your order. The listed price of a product does not include delivery charges

Availability and Products

Any order you may place with us is subject to the availability of the products ordered. We cannot and do not guarantee that any item shown on the Site will be available continuously or at any given time. If, for any reason beyond our reasonable control, we cannot supply a particular item, we will not be liable to you except to ensure that you are not charged.

The packaging of the products may vary from that shown in images on our site. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products. Your products may vary slightly from those images.

Delivery

We might be unable to provide an exact delivery date when you place an order. In such cases, we or our delivery partners will contact you again when we can confirm a date. Our delivery charges are set out on the Site.

While we will use reasonable endeavors to deliver the items on the agreed-upon date, we will not be liable for any failure or delay in delivery. It will be made to the address specified by you on the completed order form. Our delivery charges will be determined at the time the order is placed. We do not deliver on Fridays.

For these Terms, the “delivery” shall be deemed to have occurred, or the goods shall be deemed to “have been delivered” upon signing for receipt of the products at the agreed delivery address. Delivery may be tracked via our delivery partner.

Your Right to Cancel

If you cancel or change any of your current orders, you must inform us by contacting us at our given email address. Please see our returns and cancellation policy, which explains our right to cancel a contract for the purchased products without providing a reason and how you can exercise that right.

Personalized, perishable, or hygiene-related items may not be returned unless they are defective. Under the relevant Consumer Laws, any products supplied must be as described, fit for purpose, and of satisfactory quality.

If you wish to exercise your legal right to reject defective products, you must inform us within a reasonable period after discovering the defect (if the defect is immediately apparent, you need to notify us within 30 days). You must return the product in person, ship it to us, or allow us to collect it. We will cover the shipping or collection costs.

Our Liability

If you are not dealing as a consumer, all warranties, conditions, or other terms implied by common law are excluded to the fullest extent. If you are a consumer, these terms and conditions do not affect your statutory rights.

Any claim by you that is based on any defect in the quality of the products supplied or their failure to correspond with specification must be notified to us as soon as possible from the date of delivery (and in any case, within 30 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.

If you do not notify us accordingly, you will not be entitled to reject the products, and we shall have no liability for such defect or failure. Suppose the goods purchased are unsatisfactory, unfit for purpose, or not as described (‘defective’), and you notify us within 30 days of delivery. In that case, you can cancel your order and receive a refund.

After these 30 days, you are entitled to repair or replace defective goods. However, please notify us that the goods are defective more than six months after delivery. In that case, we are entitled to require that you demonstrate that the products were defective on delivery.

If a product supplied is defective, we will replace or repair the items free of charge or refund you the price of the item, but we shall have no further liability to you. We are responsible to you for foreseeable loss and damage caused by us. Suppose we fail to comply with these terms.

In that case, we are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Still, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business, or resale purpose, we will not be liable for any loss of profit, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights concerning the products, including the right to receive products which are: as described and match the information we provided to you; of satisfactory quality; fit for purpose; and defective products under the relevant Consumer Laws.

Miscellaneous

These terms and conditions and this Agreement will be subject to local laws, and you are relying on compulsory consumer rights in your country. We will resolve any disagreements quickly and efficiently. If you are unhappy with our handling of any dispute and want to take court proceedings, you must do so within Pakistan.

If you are not a consumer, you confirm that you can bind any business on whose behalf you use our site to purchase products. We may transfer our rights and obligations under a Contract to another organization, but this will not affect our rights or obligations under these Terms.

This Contract is between you and us. No other person shall have any right to enforce any of its terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides they are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, if we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you and does not mean that you do not have to comply with those obligations.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our control. If you have any queries or wish to complain about us or our products, please contact us at our email address.